FAQ

We specialize in a wide variety of party supplies including:

• American Heroes and Patriotic themes
• Birthday party decorations and supplies
• Collegiate and Confetti items
• Custom Banners and Printing services
• Dr. Seuss themed decorations
• Gender Reveal party supplies
• Yard Signs and Invitations
• Beer Tasting kits and party supplies

Yes! We specialize in custom printing for banners, yard signs, and various party supplies. You can personalize items to match your specific celebration needs.

Our products are perfect for numerous occasions including birthdays, gender reveal parties, collegiate events, patriotic gatherings, beer tasting events, and any special celebration where you want to create magical memories!

We offer two main shipping methods:

• Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered in 10-15 days after shipment
• Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 days after shipment

All orders are processed within 1-2 business days after payment confirmation. We then prepare your items for shipment to ensure everything arrives in perfect condition.

Yes, we ship worldwide! However, please note that delivery to Asia and some remote areas may not be available due to logistical constraints. We deliver to most locations globally using trusted carriers like DHL, FedEx, and EMS.

Absolutely! For standard shipping orders, you’ll receive tracking information to monitor your delivery. Unfortunately, free shipping via EMS may not include detailed tracking.

We recommend ordering at least 3-4 weeks before your event to account for processing and transit times. For fixed-date events like graduations or birthdays, ordering early ensures you receive everything on time.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Yes! We use secure payment processing systems to ensure your financial information is protected. We partner with reputable payment providers to maintain the highest security standards.

You can return items within 15 days of receipt. Items must be in original condition for a refund or exchange. This policy applies to all our products, from party supplies to custom banners.

Simply contact us at [email protected] to start the return process. Our customer service team will guide you through the steps and ensure your return is handled promptly.

We carefully pack all items to avoid damage during transit. However, if you receive damaged goods, please contact us immediately at [email protected] and we’ll happily resolve the issue.

We’re based in Philadelphia at 4411 Bastin Drive, Philadelphia, US 19108. While we ship globally, our home base is in the heart of Pennsylvania!

Our customer service team is available via email at [email protected]. We’re committed to providing prompt responses and excellent support for all your celebration needs.

We’re more than just a shop – we’re your partner in creating unforgettable moments! With affordable pricing, reliable delivery, and a customer-centric approach, we’re dedicated to making your celebrations magical while you focus on creating memories with loved ones.