Shipping Information
At Party America Sales Store, we know that timing is everything when it comes to planning the perfect celebration. That’s why we work hard to get your party supplies to you as quickly and reliably as possible!
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak seasons or holidays.
Shipping Methods & Timeframes
We offer two convenient shipping options to meet your party planning needs:
🚀 Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best for when you need your items a bit faster
🎁 Free Shipping
- Available on orders of $50 or more
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Perfect for budget-conscious party planners
Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your party supplies on their journey to you!
Returns & Exchanges Policy
We’re committed to your complete satisfaction! While we strive for perfection in every order, we understand that sometimes things don’t go exactly as planned. That’s why we’ve created a hassle-free returns and exchanges process.
Return & Exchange Basics
- ⏰ Timeframe: You have 15 days from the date you receive your items to request a return or exchange
- ✅ Condition Requirements: Items must be unused, in their original packaging, and in resalable condition with all tags attached
🚫 Non-Returnable Items
To ensure the health and safety of all our customers, certain items cannot be returned or exchanged:
- 🎭 Custom Printed Items: Custom Banners, Yard Signs, and any personalized products made specifically for you
- 🍻 Beer Tasting Kits and any consumable party items
- 📨 Invitations that have been personalized or opened
- 🎊 Opened Party Supplies where the packaging has been compromised
🔁 The Return & Exchange Process
Step 1: Contact Our Party Planning Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the information needed to help you quickly!
Step 2: Wait for Authorization
Our team will review your request and email you a Return Authorization Number and shipping instructions within 24 hours. Please do not ship items back without this authorization.
Step 3: Package and Ship
Securely package the items with the original packaging and include your Return Authorization Number visible on the outside of the package. Ship to:
Party America Sales Store Returns
4411 Bastin Drive
Philadelphia, PA 19108
United States
Step 4: Processing
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days. You’ll receive an email confirmation when complete!
📝 Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Party America Sales Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date Ordered] Customer Name: [Your Full Name]
Item(s) to Return/Exchange:
Product Name: [Product Name] Quantity: [Number of Items] Reason: [Please describe why you’re returning/exchanging]
For Exchanges:
Desired Replacement: [Product Name and any variations]
Please let me know the next steps at your earliest convenience.
Thank you,
[Your Name] [Your Email Address] [Your Phone Number – Optional]
💵 Refund Information
Refund Timeline
Once we process your return, refunds typically appear in your account within:
- 💳 Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- 📱 PayPal: 3-5 business days
What’s Refunded
You’ll receive a full refund for the cost of returned items. Original shipping fees are non-refundable, unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our mistake or defective items.
🔄 Exchange Options
Prefer to exchange rather than return? We offer exchanges for:
- Different sizes or colors of the same product (subject to availability)
- Different products of equal value
- Store credit for future party planning needs
🎈 Need Help with Your Return or Exchange? 🎈
Our celebration specialists are here to help make things right!
📧 Email: [email protected]
📬 Mail: Party America Sales Store, 4411 Bastin Drive, Philadelphia, PA 19108
⏰ Response Time: We typically respond within 24 hours!